Services I have with Tullahoma LightTUBe fiber to premises: 15mb/2mb Internet Two HD DVR (ADB model 160GB) No telephone service. The Internet speed is stable with an average download speed checked over a seven day period is 13.4 mb down and 1.6 mb up. That's a good average and one that I can live with...so an A for Internet service. TV standard def channels - no significant improvement over Charter. With the HD DVR it will try and upscale standard def channels to HD with varying results, some channels look OK others are flatten. HD channels - numerous selection but missing spike TV HD and HDNet (HDNet is almost standard to any companies HD selection) The are still missing some channels but say they "hope to have them signed up soon". Going public without full lineup doesn't make sense to me, but hey I'm just a customer. HD DVR - unfortunately this is the ugly duckling to their service. They are using an ADB box with a horrible small hard drive. 160GB... For a HD DVR the min is 250GB and this ADB box can hold up to a 500GB - so why short change us? So how does the box work? It fails and fails miserably. Errors I have seen in only the first week. 1. DVR guide only goes out to seven days making the search feature almost useless 2. To change a program series recording priority takes way to many steps. 3. Phantom recording indicator when looking at the guide making you think it's recording a show that you didn't even ask for... 4. Messages saying that shows you want to record will be cancelled due to conflicts - when there are no conflicts - some days you will get up to 15 or 20 messages saying this... 5. When there really is a conflict (say Show C cannot record because Show A and Show B are recording at the same time) the device is not smart enough to find a later showing and record it. 6. If you have the problem listed in number 5 and you want to manually record a later showing of Show C it will take the request but will not record the show saying "there is a conflict" when I have triple checked to make sure there isn't one. 7. Sometimes a one hour show will begin recorded for 14 or 15 minutes then stop and then start again, so then you have a one hour show that is split in two recordings (one 15 minutes long and one 44 or 45 minutes long)...very annoying. 8. When you finish a show you should be able to delete it without having to go back to the DVR List and selecting it - every DVR I have ever use does this. MythTV, Tivo series 1,2,3, Windows Media Player, Moxi, ReplayTV... I have submitted these errors to TUB support and the question is can and will they make corrections, yes it's a local company, but the issues are more than likely the problem of the vendor ADB and what they will do is anyone guess. In my opinion the beta testing of the DVRs failed. So I have no faith in the DVRs and must double check all recordings each day (once in the morning and then in the evening) to make sure the DVR will record what we want. Customer Service Review: Quick to answer phones Friendly when you go to the office Local Support Unfortunately the front desk knows only very fundamental features (when quizzed two of the three didn't know there was buttons on the front of the DVR unit) When my Video on Demand didn't show up on my DVR menu, I was told I probably had a defective remote control and with a call to the back support people they agreed. It was only after I urged her to ask someone else that they found that the feature was not enabled on my account which was a simple fix. But if I had not been pushy (in a kind way) I would have walked out of there with a new remote and no fix to my problem. Finally to me customer support means communicaiton is a two way street. When they fix a bug or enable a new channel will they send out an email to customers or alert us with a message on the DVR or standard box? I don't have an answer to that yet. I hope to update this post soon with improvements ... FYI. the ADB box settings Settings rev 3526202008-10-30 Middleware MRV5810WX15673X2